{"id":6787,"date":"2022-03-25T23:14:28","date_gmt":"2022-03-26T03:14:28","guid":{"rendered":"https:\/\/www.alpha-technologies.com\/?page_id=6787"},"modified":"2023-03-21T16:47:55","modified_gmt":"2023-03-21T20:47:55","slug":"alphacare-software-support","status":"publish","type":"page","link":"https:\/\/www.alphatechnologies.cn\/en\/alphacare-software-support\/","title":{"rendered":"AlphaCare\u2122: Software Support"},"content":{"rendered":"\t\t
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We\u2019re here to help under the hood.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We know the code and the engineering behind it. We wrote the original software and every upgrade since. So, we\u2019re able to quickly help you get your software up and running. If there\u2019s a problem, we\u2019re able to respond quickly with a fix, because we\u2019ve seen it all before. We can train your team. And, we\u2019re ready to tackle feature enhancements and connectivity improvements.<\/p>

AlphaCare Software support includes annual upgrades, personalized reports, troubleshooting helpline, and discounted on-site training. The contract also provides unlimited phone and email support with our skilled technicians located worldwide. Some of the services we provide include:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Break-Fix<\/h5>\r\n\t

Issue identification, recovery assistance and resolution due to an unexpected problem.<\/p>\r\n\t <\/div>\r\n\t <\/div>\r\n\t \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Upgrade Installation with remote session<\/h5>\r\n\t

Making sure you have the latest software patches and upgrades.<\/p>\r\n\t <\/div>\r\n\t <\/div>\r\n\t \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Set up instruments<\/h5>\r\n\t

Guidance to configure instruments for robust, reliable data.<\/p>\r\n\t <\/div>\r\n\t <\/div>\r\n\t \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Error resolution<\/h5>\r\n\t

Issue identification, interpretation and resolution.<\/p>\r\n\t <\/div>\r\n\t <\/div>\r\n\t \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Documentation clarification<\/h5>\r\n\t

To better enable self-service.<\/p>\r\n\t <\/div>\r\n\t <\/div>\r\n\t \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Safety concern<\/h5>\r\n\t

To alert and inform of potential issues related to Alpha Technologies solutions<\/p>\r\n\t <\/div>\r\n\t <\/div>\r\n\t \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Instrument interface development and feature enhancements<\/h5>\r\n\t

We can customize the way your software collects and reports data, based on your preferences and unique conditions.<\/p>\r\n\t <\/div>\r\n\t <\/div>\r\n\t \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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A Rapid Response Team<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Any software issue is a high priority issue, as far as we\u2019re concerned. If you\u2019re not getting the data you need, you\u2019re flying blind with your process. That\u2019s why Alpha has our own, software support specialists located around the world. We\u2019re here to help \u2013 wherever \u201chere\u201d is for you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRequest a Quote<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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We\u2019re here to help under the hood. We know the code and the engineering behind it. We wrote the original software and every […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":65,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_eb_attr":"","footnotes":""},"folder":[50],"class_list":["post-6787","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.alphatechnologies.cn\/en\/wp-json\/wp\/v2\/pages\/6787","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.alphatechnologies.cn\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.alphatechnologies.cn\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.alphatechnologies.cn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.alphatechnologies.cn\/en\/wp-json\/wp\/v2\/comments?post=6787"}],"version-history":[{"count":10,"href":"https:\/\/www.alphatechnologies.cn\/en\/wp-json\/wp\/v2\/pages\/6787\/revisions"}],"predecessor-version":[{"id":16113,"href":"https:\/\/www.alphatechnologies.cn\/en\/wp-json\/wp\/v2\/pages\/6787\/revisions\/16113"}],"wp:attachment":[{"href":"https:\/\/www.alphatechnologies.cn\/en\/wp-json\/wp\/v2\/media?parent=6787"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/www.alphatechnologies.cn\/en\/wp-json\/wp\/v2\/folder?post=6787"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}